How can we help you?

You can write in your native language. The support team will translate it into "their" language.
You will always receive the response in English.

We typically respond within 24 hours on business days. For critical issues, we react faster.

General questions may be submitted by another person. However, requests involving account access, personal data, identity verification, email verification, or transactions must normally be submitted by the account holder from their own registered email address.
Support cannot disclose or change account-specific information until the identity and authorization of the person making the request have been verified.

The CONR Community at `conr.community/login` provides centrally collected information about the project, available processes, current developments, instructions, and frequently asked questions.
Creating a Community account and reviewing the available information is recommended for anyone who uses CONR products or services.

No. CONR Solutions and the CONR Community are separate systems. The Community is an independent project created by CONR users for CONR users. You therefore need to create a separate Community account, and your CONR Solutions login details will not work there.

Send Support several broad availability windows covering the next few days and clearly state your time zone. This makes it easier to find a suitable appointment. Support will confirm the final time and provide the meeting details separately.

Join the call from a computer and be prepared to share your screen. You may be asked to show that you can access the correct login page and that you have the login credentials for your account.
You should never reveal, read aloud, or send your password, authentication codes, recovery keys, or wallet seed phrase. Support only needs to verify that you have access to the required credentials.

Contact Support again and provide several new availability windows. If Support does not receive a response, the request may eventually be closed due to inactivity. You can submit a new request later if assistance is still required.

First, make sure you are using the correct login page and email address. Check that your password has been entered correctly and that your browser is up to date. You can also try clearing the browser cache or using another supported browser.
If you still cannot log in, contact Support and include:
- the login page you are using;- the steps you take;- the point at which you cannot continue;- the exact wording of any error message; and- screenshots showing the problem.
For security reasons, never send your password, authentication codes, recovery keys, or other secret information.

Contact Support from your registered email address and explain that your two-factor authentication codes are no longer available. This can happen after losing or replacing a phone, deleting the authenticator app, or resetting a device.
For security reasons, Support must verify that you are the account holder before two-factor authentication can be reset or configured again. A short video call may be required as part of this process.

Open a support ticket and state that you wish to change your email address.You will then need to have a Zoom call with support to demonstrate that you have control over the CONR account in question.Once you have demonstrated this, CONR’s technical support team will change your email address. 

No. Being unable to log in does not necessarily mean that your account has been deleted. Login problems can have several causes, including incorrect credentials, two-factor authentication issues, browser settings, or using the wrong login page. Support can check the account status after receiving the necessary information.

Before you open a ticket, please ask yourself the following questions:
Was the purchase made at least 2 days ago? If NO, please wait...Did you purchase at least 1000 USDT?Have you added the CONR token to your wallet? – You must do this for the token to appear in your wallet.
If you can answer ‘YES’ to all of the above questions and would now like to open a ticket, please make sure you include the transaction ID. This will allow our support team to check your transaction and get back to you as soon as possible.